We pride ourselves on being the only veterinary practice in Colchester to have veterinary and nursing staff on wards all night, every night of the year, caring for our in-patients.
Being a client at Penrose Veterinary group means these values come as standard;
We will always put the needs of your pet first:
We give pain relief as standard after surgery
We give your pets comfortable beds and lots of attention and cuddles when they stay with us
We have a dedicated out of hours’ service looking after pets, 24 hours a day, 7 days a week
We have access to specialist referral vets if needed.
We will always respect our clients
We know you know your pet best, so we will listen to you
We will be clear about our fees and provide estimates is needed, in advance of treatment.
We will respect that you have a choice in your veterinary treatment and you have the right to receive the best
We will always strive for excellence
We are continually updating in line with advances in veterinary medicine
We are continually reviewing all our procedures so that we keep improving
We will only employ dedicated and caring staff
We will always try to do our very best for you and your pet